Everything you need to know about ordering, delivery and caring for your Casa Vista pieces.
Our team is happy to help with sizing, styling advice or anything about your order.
Orders & Shipping
Most in-stock orders ship within 1–3 business days, and delivery usually takes 3–7 business days after that. Larger furniture pieces can take a little longer, and the estimated delivery window is always shown at checkout.
We ship to the destinations available at checkout. Shipping costs are calculated from your address and the size of your order, so you will see the exact total before you pay.
As soon as your order ships, we email you a tracking link. You can also sign in to your account and open Order History to see the latest status.
Returns & Support
If something is not quite right, you can request a return within 30 days of delivery. Items should be unused and in their original packaging. Start a return from your account or contact our team and we will guide you through it.
We are sorry about that. Please contact us within 48 hours of delivery with a few photos of the item and its packaging, and we will arrange a replacement or refund.
Yes, as long as it has not shipped yet. Contact us as soon as possible with your order number and we will update or cancel it for you.
Products & Care
We photograph every piece in natural light and do our best to show true colors. Screens vary slightly, so if you are matching a specific shade, contact us and we can help you choose.
Wipe wood and ceramics with a soft, dry or slightly damp cloth and avoid harsh cleaners. Keep textiles away from direct sunlight to prevent fading, and check the care label on each product page for specific instructions.
Payments
We accept major credit and debit cards and other payment options shown at checkout. Your payment details are processed securely and are never stored on our site.
*Features*:
*500W Fast Heating*:This powerhouse lights any natural or quick-light charcoal in minutes. Its 3.94in-diameter high-watt coil delivers intense,even heat—no more waiting around. Get your hookah session rolling fast.
*5 Temperature Gears*:Equipped with 5 temperature gears from 338℉ to 1022℉,you can adjust the precise temperature for heating. Not only for burning coal,also for boiling water or cooking. Simply turn the dial accordingly for the heat you're looking for and start heating the coals.
*Safe & Smart with Thermostat Control*:Worry-free operation. The built-in thermostat prevents overheating. When it reaches the preset temperature,the thermostat shuts off,and the indicator light turns off. When the temperature decreases,the indicator comes back on and the heating restarts. Plus,rubber feet keep it stable while in use.
*Built Tough with 304 Stainless Steel*:Durability upgraded. The rust-resistant stainless steel coil lasts 50% longer than standard burners. This isn’t a flimsy heater—it’s made to perform,season after season.
*Portable & Free Tongs & Grid*:The lightweight and compact design make it easy to carry on the go or for small spaces,perfect for dorms,offices,Garden,BBQ Grill,RV/caravans,camping. The set comes with bonus tongs and an extra grid—everything you need to handle hot coals like a pro.
*Specifications*:
Product Type: Coal Burner
Color Available: Black, White
Material: 0.5mm Iron Sheet + Copper Wire
Heating Tube: Green Tube, 304 Stainless Steel
Voltage: 110V/60HZ
Power: 500W
Power Cable Type: 18AWG, 93cm/36.6in(Not Include Plug)
Heating Plate Diameter: 10cm/3.94in
Gear: 5 Temperature Gears(170-550℃/338-1022℉)
* 1-2 Gear: 170-300℃/338-572℉
* 2-3 Gear: 300-400℃/572-752℉
* 3-4 Gear: About 400℃/752℉
* 4-5 Gear: 400-550℃/752-1022℉
Thermostat Protection: (Built-in Fuse) Auto
Power Cable Length: 1m/3.28ft(Include Plug)
Item Size: 13.5x16.5x8.5cm/5.3x6.5x3.35in
Item Weight: 488g/1.08lbs
Package Size: 20x15.5x8cm/7.87x6.1x3.15in
Package Weight: 662g/1.46lbs
*Package Lists*:
1 x Electric Coal Burner
1 x Tongs
1 x Grill
4 x Rubber Feet
1 x User Manual
