Good questions, thoughtful answers
Everything you need to know about ordering, delivery and caring for your Casa Vista pieces.
Still need help?
Our team is happy to help with sizing, styling advice or anything about your order.
Orders & Shipping
How long will my order take to arrive?
Most in-stock orders ship within 1–3 business days, and delivery usually takes 3–7 business days after that. Larger furniture pieces can take a little longer, and the estimated delivery window is always shown at checkout.
Where do you ship, and how much does it cost?
We ship to the destinations available at checkout. Shipping costs are calculated from your address and the size of your order, so you will see the exact total before you pay.
How can I track my order?
As soon as your order ships, we email you a tracking link. You can also sign in to your account and open Order History to see the latest status.
Returns & Support
What is your return policy?
If something is not quite right, you can request a return within 30 days of delivery. Items should be unused and in their original packaging. Start a return from your account or contact our team and we will guide you through it.
My item arrived damaged. What should I do?
We are sorry about that. Please contact us within 48 hours of delivery with a few photos of the item and its packaging, and we will arrange a replacement or refund.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Contact us as soon as possible with your order number and we will update or cancel it for you.
Products & Care
Are the colors in the photos accurate?
We photograph every piece in natural light and do our best to show true colors. Screens vary slightly, so if you are matching a specific shade, contact us and we can help you choose.
How do I care for my decor?
Wipe wood and ceramics with a soft, dry or slightly damp cloth and avoid harsh cleaners. Keep textiles away from direct sunlight to prevent fading, and check the care label on each product page for specific instructions.
Payments
Which payment methods do you accept?
We accept major credit and debit cards and other payment options shown at checkout. Your payment details are processed securely and are never stored on our site.
28 inch Infrared Electric Fireplace Insert, Touch Panel Home Decor Heater, Smokeless Firebox With fixed Trim Kit.With Crackling Sound
Product Features:
Electric Fairplace with CSA/UL certification ensures long time services and user's safety
Double safety protection device, one is overheat protection device, automatically cut off when thetemperature is too high, the other one is fuse
1500W heat/ 5000 BTU's per hour provides supplemental heat up to 400 Sq. ft.
2 installation methods:Built in wall with surround trims&Insert to mantel from the front directly.
4 flame color and ember bed brightness can be adjust with 5 levels,flame speed can be adjust with 3 levels
Timing function can set the time from 1 to 9 hours,11 temperature settings ,64F to 82F,ON meas heater keep working,can enjoy the 3D flame with or without heat
.The infrared quartz heat helps to maintain the natural humidity in the air, resulting in comfortable heat without drying out the room's
Infra red remote control and high quality and sensitive touch button with clear digital display on the top right conner, no need stoop downand prevent to touch by pet mistake
Two power supply connection methods: 1, Hardwired installation design 2. Simple plug -in cord.Users can choose the appropriate power connection method based on actual needs.
Realistic 3D LED flame effect with realistic crackling sound,that's just what a wood burning fireplace looks like
Description:
