Everything you need to know about ordering, delivery and caring for your Casa Vista pieces.
Our team is happy to help with sizing, styling advice or anything about your order.
Orders & Shipping
Most in-stock orders ship within 1–3 business days, and delivery usually takes 3–7 business days after that. Larger furniture pieces can take a little longer, and the estimated delivery window is always shown at checkout.
We ship to the destinations available at checkout. Shipping costs are calculated from your address and the size of your order, so you will see the exact total before you pay.
As soon as your order ships, we email you a tracking link. You can also sign in to your account and open Order History to see the latest status.
Returns & Support
If something is not quite right, you can request a return within 30 days of delivery. Items should be unused and in their original packaging. Start a return from your account or contact our team and we will guide you through it.
We are sorry about that. Please contact us within 48 hours of delivery with a few photos of the item and its packaging, and we will arrange a replacement or refund.
Yes, as long as it has not shipped yet. Contact us as soon as possible with your order number and we will update or cancel it for you.
Products & Care
We photograph every piece in natural light and do our best to show true colors. Screens vary slightly, so if you are matching a specific shade, contact us and we can help you choose.
Wipe wood and ceramics with a soft, dry or slightly damp cloth and avoid harsh cleaners. Keep textiles away from direct sunlight to prevent fading, and check the care label on each product page for specific instructions.
Payments
We accept major credit and debit cards and other payment options shown at checkout. Your payment details are processed securely and are never stored on our site.
Description & Features
3-Levels Heating & Vibration: The heated shoulder massager has 3 heating levels (45-75℃/104℉-167℉) and 3 vibration modes(sustained vibration/intermittent vibration/idle vibration), providing great relax and comfort for your shoulder. Choose the suitable heating/vibration levels to relieve your pain.
Pain Relieve Shoulder Brace: The shoulder brace wrap combines heat and soothing vibration function, providing for pain relief and injury recovery. Heating function boosts circulation and reduces shoulder pain and swelling; and vibration function further relieves muscle soreness, cramps and muscle stiffness.
Easy Operation: Press and hold the side button for 3 seconds to turn on/off the massage shoulder brace wrap. It will also auto turn off when there is no operation for about 1 minute, which is energy saving. Then touch the heating/vibration label on the screen to turn on/off the function and choose 3 levels. Besides, you can press the side button to lock/unlock the touch screen, which can effectively avoid wrong touch setting.
Fit for Most People: Universal design fit for both left and right shoulder. Equipped with two extension straps with length of 34.65in and 11in, , suitable for men and women. Strong fastener on the straps help you to secure the massager in place on your shoulder firmly, no worry about falling down.
Cordless & USB Rechargeable: Built-in 5000mAh rechargeable battery, it can work about 120-160mins according to different modes after 2 hours fully charged via the included USB cable. No messy cord, you can wear it wherever you want. You can wear it to work, study, sleep, do housework, etc.. Low noise and it will not disturb your normal job/housework. A perfect gift for mom, dad, men, women, parents or friends in birthday, Thanksgiving Day, Christmas.
Specification:
Product Type: Heated Shoulder Wrap
Color: Grey
Material: ABS, Neoprene
Rated Voltage: 5V
Rated Power: 7W
Charging Method: USB Type-C
Operation Method: Button+Touch Control
Battery: Built-in 5000mAh Battery (Battery is not for individual sale)
Charging Time: 2Hrs
Working Time: 120-160mins
Standby Time: 7 Days
Function: Vibration, Heating
Heating Temperature: (Low)40℃-50℃/104-122℉; (Medium)50-60℃/122-140℉; (High)60-75℃/140-167℉
Vibration Modes: 3 Modes: Sustained Vibration; Intermittent Vibration; Idle Vibration
Extension Strap Size: Width: 5cm/1.97in; Length: 88cm/34.65in; 28cm/11in
Fit For Shoulder Circumference((With Long Strap)): 83-115cm/33-42in
Fit For Arm Circumference(With Short Strap): 27-58cm/11-23in
Type-C Cable Length: 1m/39.37in/3.28ft
Item Size: 42x29x3cm/16.54x11.42x1.18in
Item Weight: 360g/0.79lbs
Package Size:21×15×6.5cm/8.27×5.91×2.56in
Package Weight:510g/1.12 lbs
PackageContents:
1 x Shoulder Heating Pad
2 x Straps
1 x User Manual
Quick Guide:
* On/Off: Press and hold the power button on the side about 2-3 seconds to turn on the machine. Press and hold the power button on the side about 2-3 seconds again to turn off the machine. No operation for 1 minute, it will also shut down automatically.
* Screen Lock: When the machine turns on, press the button once to lock/unlock the screen.
* Mode Switch: When the touch screen is unlocked, tab the vibration label to choose 3 vibration levels; tab the heating label to choose 3 heating levels.
