Everything you need to know about ordering, delivery and caring for your Casa Vista pieces.
Our team is happy to help with sizing, styling advice or anything about your order.
Orders & Shipping
Most in-stock orders ship within 1–3 business days, and delivery usually takes 3–7 business days after that. Larger furniture pieces can take a little longer, and the estimated delivery window is always shown at checkout.
We ship to the destinations available at checkout. Shipping costs are calculated from your address and the size of your order, so you will see the exact total before you pay.
As soon as your order ships, we email you a tracking link. You can also sign in to your account and open Order History to see the latest status.
Returns & Support
If something is not quite right, you can request a return within 30 days of delivery. Items should be unused and in their original packaging. Start a return from your account or contact our team and we will guide you through it.
We are sorry about that. Please contact us within 48 hours of delivery with a few photos of the item and its packaging, and we will arrange a replacement or refund.
Yes, as long as it has not shipped yet. Contact us as soon as possible with your order number and we will update or cancel it for you.
Products & Care
We photograph every piece in natural light and do our best to show true colors. Screens vary slightly, so if you are matching a specific shade, contact us and we can help you choose.
Wipe wood and ceramics with a soft, dry or slightly damp cloth and avoid harsh cleaners. Keep textiles away from direct sunlight to prevent fading, and check the care label on each product page for specific instructions.
Payments
We accept major credit and debit cards and other payment options shown at checkout. Your payment details are processed securely and are never stored on our site.
★★ ATTENTION: This device is NOT a power supply/Ignitor unit. (No voltage output itself, but passing voltage from fireplace thermopile for safety reason). Please connect it with power source or circuit in series if using it as a switch.
▼ Battery powered R.F. + Backlit LCD screen transmitter + 100-240VAC powered receiver box give wireless remote control to a gas heating appliance, such as gas fireplace.
▼ Childproof safety lock available.
▼ Controllable temperature range from 45℉ (7℃) to 99℉ (37℃).
★ HOW TRANSMITTER WORKS: Thermostat feature in transmitter turns ON/OFF when room temperature changes.It also operates the fireplace with the room temperature swings 1℉, 2℉, or 3℉.
▼ The Timer feature operates at options of 15 minutes minimum to 9 hours maximum.
▼ Backlit LCD screen for easy reading and setting in the dark.
▼ The transmitter pairs with its receiver, providing non-directional RF signal control within a 20-foot range.
▼ FCC approved.
★ HOW RECEIVER WORKS:
▼ 100-240VAC powered (no battery needed in receiver)
▼ Easy "LEARN" function for pairing the receiver with the transmitter, includes 18-inch wires with connectors for gas MILLIVOLT valves or electric spark ignition modules.
▼ Solid plastic receiver housing, providing proper heat insulation and protection for receiver core elements, kindly refrain from exposing the receiver to temperatures exceeding 130º F.
▼ UL approved parts used: Power cord, signal wires, relay.
★ WHAT'S IN BOX: Remote transmitter, receiver box, power cord & adapter, and manuals / instructions for your easy installation.
▼ Transmitter operates (2) 1.5V AAA batteries. (batteries are not included)
▼ Strongly recommend Energizer Lithium Batteries. ATTENTION: Any corrosion caused by batteries leak will be regarded as improper use by user.
▼ Gas fireplace kits are not available for locking solenoid gas valve systems.
★ REPLACES CROSS REFERENCE MODELS: SKY, 9800322, 9800323, 9800324, 9800326, 9800328, 9800329, 9800550, 9800580, 1001-A, 1001, 1001TH, 1001T, 1410T, 1410-A, 1410TH, 3002, 3301, CON, RCK-K, RCK-KS, 5001, 5010, 5301, 5310, 55644
▼ LEGAL DISCLAIMER: The brand name and model number (if provided) are included solely for cross-reference purposes. All Brands, Trademarks & Model Numbers remain the property of their respective owners.
