Good questions, thoughtful answers
Everything you need to know about ordering, delivery and caring for your Casa Vista pieces.
Still need help?
Our team is happy to help with sizing, styling advice or anything about your order.
Orders & Shipping
How long will my order take to arrive?
Most in-stock orders ship within 1–3 business days, and delivery usually takes 3–7 business days after that. Larger furniture pieces can take a little longer, and the estimated delivery window is always shown at checkout.
Where do you ship, and how much does it cost?
We ship to the destinations available at checkout. Shipping costs are calculated from your address and the size of your order, so you will see the exact total before you pay.
How can I track my order?
As soon as your order ships, we email you a tracking link. You can also sign in to your account and open Order History to see the latest status.
Returns & Support
What is your return policy?
If something is not quite right, you can request a return within 30 days of delivery. Items should be unused and in their original packaging. Start a return from your account or contact our team and we will guide you through it.
My item arrived damaged. What should I do?
We are sorry about that. Please contact us within 48 hours of delivery with a few photos of the item and its packaging, and we will arrange a replacement or refund.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Contact us as soon as possible with your order number and we will update or cancel it for you.
Products & Care
Are the colors in the photos accurate?
We photograph every piece in natural light and do our best to show true colors. Screens vary slightly, so if you are matching a specific shade, contact us and we can help you choose.
How do I care for my decor?
Wipe wood and ceramics with a soft, dry or slightly damp cloth and avoid harsh cleaners. Keep textiles away from direct sunlight to prevent fading, and check the care label on each product page for specific instructions.
Payments
Which payment methods do you accept?
We accept major credit and debit cards and other payment options shown at checkout. Your payment details are processed securely and are never stored on our site.
Handmade Oil Painting Canvas Wall Art Decor Original Orange Flower Painting Abstract Floral Painting Living Room Hallway Bedroom Luxurious Decora
Every painting is 100% hand-painted by our experienced artists. We stand by our top quality.
We take pride in our work. Occasionally due to inclement weather conditions the oil paint we use takes longer to dry than we expect. In order to ensure that your painting arrives to you in pristine condition; we will let the painting dry a few extra days; increasing processing time. We assure you that your painting is worth the wait.We strive to replicate your favorite paintings as accurately as possible; however due to the original nature of the artwork; unique variations will occur from one piece to another. Please note that computer settings may cause slight color differences between your painting and the product photo displayed.
Environmentally-Friendly Oil We only use Marie's museum quality paint since it is environmentally-friendly and never fades. Your painting will look good for years to come.
About shipping:
All orders will be shipped out within 2-5 workdays after your payment is confirmed; If some Models we have Stock ; It can ship within one day ; Your orders will shipped via FedEx or EMS; we afford the shipping fee.
-Usually shipping time will take about 3-15 work days. It depends on destination and other factors; if you don't receive your parcel within a month; please contact us immediately.
-All our items will be shipped to the address offered by buyers; please confirm your address carefully before payment. You can also leave us a message to change address before we ship out your parcel. Once it is shipped out; it can't be changed any more.
-Online tracking available. Tracking number and website will be offered once items shipped.
